General Terms and Conditions (GTC)

Scope of application

The following GTCs apply to all orders made by consumers and business entities (hereinafter referred to as "client") through our online shop.

A consumer is every natural person who enters into a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity. A business entity is a natural or legal person or a legal business partnership who or which, when entering into a legal transaction, is exercising their commercial or self-employed professional activity.

For business entities, these GTC shall also apply to all future business relationships without the need for us to refer to them again. If the business entity applies conflicting or supplementary General Terms and Conditions, their validity is hereby objected to; they only become a part of the contract if we have explicitly agreed to them.

Contractual partner, conclusion of contract

The sales contract comes into effect with Padrone AG, Kraemermatt 2, 6330 Cham, Switzerland.

By placing the products in our online shop we submit a binding offer upon the conclusion of a contract for these articles. You can first place our products in the shopping cart without obligation and correct your input prior to sending your binding order at any time by using the correction aids provided for this purpose and explained during the ordering process. The contract comes into effect when you accept the goods contained in the shopping cart by clicking the order button. Immediately after sending your order, you will be sent a confirmation again by email.

A binding contract can also come into effect prior to this as follows:
If you select credit card payment, the contract comes into effect at the point in time the credit card is charged.

The language available for concluding the contract is English.

Delivery conditions

Unless otherwise stated in the product descriptions, prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.

Goods are generally delivered on dispatch route to the delivery address indicated by the client. For the transaction procedure the delivery address specified by the Client in the ordering process shall be applicable. Unfortunately it is not possible to pick up the goods yourself.

Should delivery to the client not be possible, the assigned transport company returns the goods to us and the client bears the cost for the unsuccessful dispatch. This shall not apply if the client is not responsible for the event that entails the impossibility of delivery, or if he/she has been temporarily impeded to receive the ordered goods, unless we have given notice to the client in an adequate period of time prior to the delivery.

We shall offer our goods exclusively to clients from USA, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Sweden, United Kingdom, Switzerland.

The preparation- and delivery costs are taken care of by us, as far as they concern the previously mentioned countries.

The delivery time depends on the capacity utilization. We point to the actual delivery time on the respective product page. Working days comprise all week days with the exception of Saturdays, Sundays and public holidays.

We are not responsible for any kind of damage, which arises upon belated arrival of the good at the client’s or a third party’s destination.


All prices shall be in Swiss francs, Euro or United States dollars, depending on the indication "CHF", "EUR" or "USD".


Payment can be made using one of the methods mentioned in our online shop.

Consumers have the legal right of cancellation as described in the cancellation instructions. Business entities are not granted a voluntary right of cancellation.

Retention of ownership

The goods remain our property up until payment is made in full.

Transport damage

If goods are delivered with visible transport damage, report such defects to the delivery agent as soon as possible and get in contact with us without delay. Failure to make a claim or to contact us shall have no effect on your legal claims or the enforcement of them; especially with reference to warranty laws. However, you help us to validate our own claims vis-a-vis the freight carrier or our transport insurance.

Warranties and guarantees

Statutory warranty rights apply. Information on any additional guarantees, if applicable, and their specific conditions can be found with the product and in special informational pages in the online shop.

Online disputes resolution

Online disputes resolution in accordance with art. 14 para. 1 of the ODR regulations: The European Commission provides a platform for online dispute resolution (ODR), which can be found at

Data protection

The data protection policy is a part of these GTC and can be seen at any time on our webpage.

Final provisions

Swiss law applies to the exclusion of the UN International Sale of Goods convention.